Hundreds of thousands of holidaymakers were stranded on Monday by the collapse of the world’s oldest travel firm Thomas Cook (TCG.L), sparking the largest peacetime repatriation effort in British history.
The liquidation marks the end of a British company that started in 1841 running local rail excursions and grew to pioneer the family package holiday across Europe, America, Africa and the Middle East.
Running hotels, resorts and airlines for 19 million people a year, it currently has around 600,000 people abroad and will need the help of governments and insurance firms to bring them home from places as far afield as Cancun, Cuba and Cyprus.
Thomas Cook’s demise, announced in the early hours of Monday after failing to secure a deal with creditors or a government bailout, sparked alarm at hotels where some customers have been asked to pay their bills again by out-of-pocket resort owners.
“I’m not going to pay for my holiday again,” David Midson from England told Reuters, trying to find information at the front desk of a hotel in Roda, Corfu. “I wish I had brought a driving licence, because I can’t get a taxi (to the airport).”
As well as its 21,000 employees, the company’s fall hit global booking websites, credit card companies, travel firms using its airlines and British high streets where its travel agents were forced to shut.
Turkey and Greece also warned their hoteliers would suffer.
Thomas Cook has been brought low by a $2.1 billion (1.7 billion pounds) debt pile, built up by a series of ill-fated deals, that hobbled its response to nimble online rivals. It had to sell three million holidays a year just to cover interest payments.
As it struggled to pitch itself to a new generation of tourists, the company was hit by the 2016 coup attempt in Turkey, one of its top destinations, and the 2018 Europe-wide heatwave which deterred customers from going abroad.
It had agreed a 900 million pound rescue package with its banks and largest shareholder, China’s Fosun (1992.HK), but lenders asked for an additional 200 million pounds to keep it operating through the winter.
In desperate meetings held over the weekend, it failed to secure more funds, with the British government also refusing a bailout, judging it was not a good long-term bet.
Prime Minister Boris Johnson pledged to get stranded British travellers home, increasing pressure on the government just as it tries to negotiate an incredibly complicated withdrawal from the European Union.
“It is a very difficult situation and obviously our thoughts are very much with the customers of Thomas Cook,” Johnson told reporters on a plane as he headed to the U.N. General Assembly in New York. “We will do our level best to get them home.”
The UK’s Civil Aviation Authority (CAA) said it had a fleet of planes ready to bring home the more than 150,000 British customers over the next two weeks.
Thomas Cook’s German airline subsidiary, Condor, said there were 240,000 people booked on its flights awaiting a return home. Its flights are still operating for now, and it has asked the German government for a bridging loan. In Germany, insurance companies coordinate any repatriation.
There are around 50,000 holidaymakers affected in Greece, and around 35,000 from Nordic countries using Thomas Cook.
“I would like to apologise to our millions of customers, and thousands of employees, suppliers and partners who have supported us for many years,” Thomas Cook Chief Executive Peter Fankhauser said in a statement.
At Manchester Airport in northwest England, all Thomas Cook branding was removed from check-in desks. Pictures posted on social media showed staff walking away from their final flights.
“Love my job so much, don’t want it to end,” Kia Dawn Hayward, a member of the company’s cabin crew, said on Twitter.
The collapse could provide a boost, however, to major rival TUI (TUIGn.DE), whose shares surged more than 10% on Monday, and to Europe’s overcrowded airline sector, which could benefit from the closure of Thomas Cook’s airline business.